Support is where you can see the quality of an I.T company, providing a product can be a simple task but following up with a service that allows a client to feel secure and confident is the real test.

We have been delivering support to clients for almost 10 years and have a long list of established companies as clients. We deliver these services to clients via a selection of service agreements.

Our Helpdesk service agreements start @ £550 p.a * ex VAT (May ,2008) and deliver the following benefits

• Remote & Telephone technical support
• Priority guaranteed response times
• Allocated Engineers "on tap"

Why do I Need a hekpdesk plan?
A. If you have a computer system that will need professional maintenance then these plans are designed to cater for your needs. You can be sure of a guaranteed response and avail of an engineer with intimate knowledge of your system who will be able to pinpoint any problem quickly and efficiently.

Do you do one-off chargeable jobs?
A. No, We prefer to offer a service to a set client base who subscribe to our annual plans, this way we can allocate the staff & resources we need so that we can offer an excellent service to this base of customers without getting distracted by adhoc issues. We also prefer to be involved long term thus allowing us to know your system and not call cold into an unknown environment. All these ensure you the customer can get the best service.

I may not need any help so why would I pay for a service plan?
Our plans offer you a peace of mind in the fact that you have a technical team at your fingertips if needed. We allocate resources to clients and constantly keep our staff trained and invest in new technologies, all this makes our service to you unbeatable and clients feel this peace of mind factor alone is worth investing in however rarely is there an occasion where no level of technical support is required.